Blitz Inc reviews customer service and what it means to be a team player in a company. In this post, Blitz Inc reviews techniques to enhance quality of sale, customer service, dealing with customer complaints, and handling employee complaints.
Blitz Inc (Atlanta, WA)
Blitz Inc reviews marketing and sales channels of national vendors for search engine optimization in Atlanta. Blitz Inc Atlanta performs in-person representation to increase sales and customer retention via face-to-face meetings with customers. Instead of just calling a customer or prospect, the company is able to better communicate with its contracted client’s customers.
In this post, you can view the company’s opinion on customer service involving a customer-centric approach. Through checking out these tips, you may be able to take your career to the next level in your company, or even enhance best practices.
Blitz Inc Reviews Customer Service in Atlanta, WA
The customer may always be right, but that doesn’t make it any more easy to deal with. Always putting your best foot forward and maintaining professionalism is ideal for handling customer complaints or gripes. Management at Blitz Inc reviews de-escalation techniques and rapport building with the staff frequently. This not only helps to drive sales, but increase long-term brand loyalty from the customer base. Here are a few other pointers…
Be a great listener. I know that when I have a complaint with a company, I really want to be heard. You don’t necessarily need to be able to repeat what the customer has said word for word, but you should know where they are coming from and understand their needs. After you fully understand the problem, you should troubleshoot correcting it and try to build a great rapport with that customer. Failure to do so can take some of your best customers away from you.
Do more than expected. The goal isn’t to just keep one customer. The goal is to gain additional customers. Each call is a sales opportunity. One person’s opinion may sway quite a few other people to try out your product as soon as they hear how much more you did than the other guys.
Complaints and bad reviews are always challenging to deal with, but you must. There isn’t a staff member at Blitz Inc that likes to hear them. However, you can find out some great areas for improvement in your processes from complaints. Growing your business, not just maintaining, is your key to ultimate success. Management at Blitz Inc review former employee complaints and opinions quite frequently and determine if there is any merit to changing policy. Occasionally, the company changes things to make services more efficient, systems more complete, and methods more innovative.
To succeed in retaining customers, be a team player. Instead of just going to work for that paycheck or salary, you really should think about increasing your value by getting really good at your job. The better you are at your job, the more customers will want to stick around. Management within Blitz Inc reviews a person’s candidacy for promotion based on merit and overall effectiveness. Seniority plays no role in a person’s advancement within the company. So, only the best get promoted. This adds additional motivation for the company’s employees to focus on quality as well as quantity in sales and retention numbers. Furthermore, it encourages employees to help one another. One person’s customer is another’s. It’s not about just maintaining and developing new business for YOU…it’s about the team and the company. The better the team does, the more job security you will have.
Learn to be empathic. Customer complaints are always filled with emotions and feelings of anger, regret, remorse, etc. Handling these complaints effectively will mean the world to your business. If you learn to empathize with a customer, not feel sorry for them, but understand and relate – a customer will be retained. If someone is especially unhappy with you or your company, maybe even calling you a scam or rip-off, their opinion may just make it’s way to some scam blog or bad business review site. Take care of the problem and try to fully understand a person’s concern to avoid this. After all, most people just want to be heard.
Just as a person’s opinion can bring additional customers to your company, their complaints can send people running for the hills. Subscribe to this blog to get additional resources as Blitz Inc reviews topics on entrepreneurship, customer service, employee development, scaling your small business, training, interviewing, and on-boarding.